Support

Extraordinary service & support

Welcome to our web-based Service and Support center. We are in the process of adding new tools to help you solve order and technical issues as part of our commitment at Mushkin to providing the highest quality products and support. More service to help you get more out of your Mushkin products.

For technical service related to your Mushkin product, please use our online support ticketing system to the right, or call 1 (800) 569-1868 and press 1 on your touch-tone phone.

Telephone customer support is available M-F, 9AM-6:00PM CST.
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Mushkin Customer Care Line 1 (800) 569-1868 available M-F, 9AM-6:00PM CST.

For Mushkin's Terms and Conditions of Sale, please click HERE.

Mushkin Limited Lifetime Warranty

Please click here to review the full terms of our limited lifetime warranty. 

For Support Assistance or RMA (Return Materials Authorization):

Advance RMA policy

1. Mushkin's Advanced RMA program is available in the US and Canada only.
2. There is NO PERMANENT CHARGE for this Advanced Replacement Service, but there will be a “hold” placed on your credit or debit card.
3. You must have a valid Credit Card or Debit Card in order to process your return.
   a. The “hold” on your credit or debit card will be for the FULL VALUE of the product being cross-shipped to you.
   b. The amount held on your card will be released once the defective product is received.
4. Domestic Advanced RMA shipments will be shipped via USPS 1st class.
   a. Shipments to Canada will be sent via FEDEX International Economy.
5.Shipping the defective product to Mushkin is the sole responsibility of the customer/end-user.
   a. The package containing the RMA merchandise must be returned in padded, well-prepared "anti-static” packaging.

European customers:

For replacement services please visit your original place of purchase first to process your RMA. If you are unable to obtain RMA service from your original place of purchase then please visit our support page at http://support.poweredbymushkin.com/ to start a support ticket. Email correspondence with further instruction will follow shortly once your request has been received. Please take note that proof of purchase is a requirement for all warranty replacements.

Email correspondence will follow shortly after your request is received.
 
For technical issues it is strongly recommended that you follow these steps before contacting Mushkin to request a return or assistance:

1) Search our website for details on your Mushkin product. 2) If you purchased a dual module kit, try operating each module alone. 3) Test your memory using a program and have it record results. We recommend: MemTest86+ Windows Memory Diagnostic 4) If you require Mushkin support assistance or a replacement: For fastest service, click here to make a priority support (including RMA) request online We typically respond to these requests within one business day. Please provide the most complete information possible in your application to receive the best service possible.