For Support Assistance or RMA (Return Materials Authorization):

    Advance RMA policy

    1. Mushkin’s Advanced RMA program is available in the US and Canada only.
    2. There is NO PERMANENT CHARGE for this Advanced Replacement Service, but there will be a “hold” placed on your credit or debit card.
    3. You must have a valid Credit Card or Debit Card in order to process your return.
      a. The “hold” on your credit or debit card will be for the FULL VALUE of the product being cross-shipped to you.
      b. The amount held on your card will be released once the defective product is received.
    4. Domestic Advanced RMA shipments will be shipped via USPS 1st class.
      a. Shipments to Canada will be sent via FEDEX International Economy.
    5. Shipping the defective product to Mushkin is the sole responsibility of the customer/end-user.
      a. The package containing the RMA merchandise must be returned in padded, well-prepared “anti-static” packaging.

    European customers:

    For replacement services please visit your original place of purchase first to process your RMA. If you are unable to obtain RMA service from your original place of purchase then please visit our support page at http://support.poweredbymushkin.com/ to start a support ticket. Email correspondence with further instruction will follow shortly once your request has been received.

    Please take note that proof of purchase is a requirement for all warranty replacements.

    Email correspondence will follow shortly after your request is received.

    For technical issues it is strongly recommended that you follow these steps before contacting Mushkin to request a return or assistance:

    1. Search our website for details on your Mushkin product.
    2. If you purchased a dual module kit, try operating each module alone.
    3. Test your memory using a program and have it record results. We recommend:
      MemTest86+
      Windows Memory Diagnostic
    4. If you require Mushkin support assistance or a replacement:
      For fastest service, click here to make a priority support (including RMA) request online
      We typically respond to these requests within one business day.
      Please provide the most complete information possible in your application to receive the best service possible.